›› 2015, Vol. 15 ›› Issue (1): 46-51.

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Literature Review and Prospect on Hotels Employee Turnover at Home and Abroad

CHEN Xuejun1,2, ZHENG Xiangmin1   

  1. 1.School of Tourism Management, Huaqiao University, Quanzhou, Fujian 362021, China; 2.School of Literature, Chongqing Jiaotong University, Chongqing 400074, China
  • Received:2014-06-02 Online:2015-02-28 Published:2015-02-28

国内外饭店员工离职研究:述评与展望

陈雪钧1,2 ,郑向敏1   

  1. 1.华侨大学 旅游学院,福建 泉州 362021;2.重庆交通大学 人文学院,重庆 400074
  • 作者简介:陈雪钧(1978-),男,湖北黄石人;重庆交通大学副教授,硕士生导师,华侨大学博士生,研究方向:饭店管理、旅游企业管理;郑向敏(1954-),男,福建永春人,华侨大学教授,博士生导师,研究方向:饭店管理、旅游安全等。
  • 基金资助:
    国家社会科学基金青年项目“价值链视角下的中国旅游企业集团成长模式研究”(11CGL053);重庆市社会科学规划后期资助项目“重庆市星级酒店基层员工感知工作价值研究”(2013HQZZ06)

Abstract: The hotel industry has been characterized as having excessive levels of turnover. Hotels employee turnover has always been a hot research topic at home and abroad academic fields. By collecting and analyzing domestic and overseas literatures of hotels employee turnover, it is found out that literatures of home and abroad mainly focused on four content fields, included influencing effects of hotels employee turnover, influencing factors of hotels employee turnover, theory model and empirical research, countermeasures and suggestions. Under the analysis of contributions and weak points of present literatures, six future research suggestions on this topic are discussed. These topics are new theory perspective research, influencing factors integration research, theory research and empirical research indigenous research on hotels employee turnover of China, new moderator research, employee segmentation research, quantitative research on influencing effects of hotels employee turnover.

Key words: hotel employee, turnover, turnover intention, influencing factor

摘要: 饭店员工离职问题是国内外学者关注的热点。梳理国内外文献,从员工离职影响效应、员工离职的影响因素或原因、员工离职模型与实证、对策与建议等四个方面对国内外饭店员工离职研究进行综述。在对国内外研究的贡献和不足进行述评的基础上,提出未来研究的六个方向,即:新理论视角研究、离职影响因素整合研究、理论与实证本土化研究、调节变量研究、员工群体细化研究、离职影响效应定量研究。

关键词: 饭店员工, 离职, 离职意愿, 影响因素