Abstract: The hotel industry has been characterized as having excessive levels of turnover. Hotels employee turnover has always been a hot research topic at home and abroad academic fields. By collecting and analyzing domestic and overseas literatures of hotels employee turnover, it is found out that literatures of home and abroad mainly focused on four content fields, included influencing effects of hotels employee turnover, influencing factors of hotels employee turnover, theory model and empirical research, countermeasures and suggestions. Under the analysis of contributions and weak points of present literatures, six future research suggestions on this topic are discussed. These topics are new theory perspective research, influencing factors integration research, theory research and empirical research indigenous research on hotels employee turnover of China, new moderator research, employee segmentation research, quantitative research on influencing effects of hotels employee turnover.

Key words: hotel employee, turnover, turnover intention, influencing factor

摘要： 饭店员工离职问题是国内外学者关注的热点。梳理国内外文献，从员工离职影响效应、员工离职的影响因素或原因、员工离职模型与实证、对策与建议等四个方面对国内外饭店员工离职研究进行综述。在对国内外研究的贡献和不足进行述评的基础上，提出未来研究的六个方向，即：新理论视角研究、离职影响因素整合研究、理论与实证本土化研究、调节变量研究、员工群体细化研究、离职影响效应定量研究。

关键词: 饭店员工, 离职, 离职意愿, 影响因素