关键词: 城市轨道交通, 轨道车站, 人性化, 服务水平

Abstract: It is of great significance to improve the humanized service level of rail transit stations for enhancing the attraction of rail transit. In view of four special situations and special group, and combined with the typical problems existing in the humanized service of railway stations in Chongqing main urban area, this paper puts forward relevant improvement suggestions from the perspective of national friendly and improving the fault tolerance ability of various facilities. These four special situations refer to the following: passengers travel in bad weather, change travel direction after swiping card out of station, go to toilet after swiping card out of station, and recharge ticket before swiping card out of station. The research of this paper enriches the methods and means of improving the humanized service level of railway stations.

Key words: urban rail transit, rail station, humanization, service level