关键词: 工程项目, 全寿命周期, 项目冲突, 冲突主体, 冲突事由

Abstract: A full understanding of conflict in PM is the basis for efficiently managed conflict. The general features of conflict has been introduced. Then, the characteristics and performance of conflict in civil engineering has been summarized. Besides, this manuscript has systematically reviewed some probable conflict in life cycle of project. Especially, the stakeholders of conflict and its evolution in life cycle are also focused, which can profoundly reveal the cause and influence factor of conflict. Meanwhile, the incompleteness of contract is the contractual factor for conflict. The contract updating is common use for conflict management. Guanxi can be taken as another factor for conflict, which should be concentrated seriously. Trust, promise, communication and cooperation, all of these factors to conflict should be emphasized in conflict initiation and propagation.

Key words: construction, life cycle, project conflict, stakeholder of conflict, cause of conflict